0.00
Cart
Home
/
Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to Go East Food. By accessing or using our website (goeastfood.com), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Definitions

  • “Website” refers to goeastfood.com.
  • “Company,” “we,” “us” refers to Go East Food, 54 York Road, Southend On Sea, Essex, SS1 2BD, United Kingdom.
  • “Customer,” “you,” “user” refers to anyone accessing or using the Website.
  • “Service(s)” includes browsing products, placing orders (retail or wholesale), and interacting with site features.

3. Eligibility

Use of this Website is restricted to individuals who can form legally binding contracts. Minors may only access the site with parental or guardian consent.

4. Account Registration

Certain features, such as trade/wholesale purchases, require account registration and approval. You must provide accurate information and maintain the security of your account.

5. Products and Orders

  • We offer a range of Oriental groceries including noodles, rice, seafood, dim sum and more.
  • Product images are for illustrative purposes; actual items may vary.
  • Prices are displayed in GBP. For wholesale items, pricing is revealed post login/approval.

6. Pricing & Payment

  • All prices exclude applicable taxes and shipping costs.
  • Payments for retail orders are processed via the cart at checkout. Wholesale pricing may require login approval.
  • Failure to complete payment entitles us to cancel your order.

7. Shipping & Delivery

Please refer to our Shipping Policy page for details on delivery areas, timelines, charges, etc.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy. Please review it carefully before making a purchase.

9. Intellectual Property

All content—logos, text, images, product names—is owned by or licensed to Go East Food. Any unauthorized reproduction is prohibited.

10. User Conduct

You agree to use the website lawfully and respectfully. No unauthorized access attempts or disruption of the site’s functionality are permitted.

11. Limitation of Liability

To the maximum extent permitted by law, Go East Food is not liable for indirect, incidental, or consequential damages arising from site use, product defects, or any linked content.

12. Indemnification

You agree to indemnify and defend Go East Food against any claims, losses, or liabilities arising from your use of the website, violation of these terms, or infringement of rights.

13. Modifications

We may update these Terms & Conditions at any time. Any changes will take effect upon posting. Continued use of the site indicates acceptance of the changes.

14. Governing Law

These terms are governed by the laws of England & Wales. Disputes will be subject to the exclusive jurisdiction of the courts there.

15. Contact Us

For any questions regarding these Terms, please contact us at: